Privacy Policy

Last updated: 2024, 1 1

1. Information Collection

We collect the following information to provide medical referral services:

• Personal InformationName, Gender, Age, Phone Number, Email Address
• Health Information: Ocular symptom description, medical history, current medications, and eyewear usage
• Medical Records: Your uploaded check reports, medical records, and other documents
• Healthcare Preferences: Desired city, time, and hospital preference for consultation

2. Use of Information

The information we collect is used solely for the following purposes:

• Assess your healthcare needs and get expert advice
• Match you with the right healthcare providers and doctors
• Coordinate appointment scheduling and visit arrangements
• Appointment accompaniment and follow-up services
• Contact you regarding service matters

3. Data Storage and Protection

We take the following measures to protect your information security:

• All data is stored encrypted.
• Strictly restrict data access permissions; only authorized personnel can access.
• Conduct regular security audits and patch vulnerabilities.
• Servers deployed in a secure data center

4. Data Sharing

We share your information only in the following cases:

• Affiliated Medical InstitutionsTo schedule an appointment, we will share the necessary health information with your chosen hospital so the doctor can understand your condition.
• Legal requirement: We may disclose such information if required by law or by a government authority in accordance with legal procedures.

We will not sell or rent your information to any third party for marketing purposes.

5. Your Rights

You have the following rights regarding your personal information:

• Query PermissionYou have the right to access your personal information held by us.
• Correct: If information is incorrect, you have the right to request correction.
• Delete: You have the right to request deletion of your personal information (except where retention is required by law).
• Withdraw consent: You have the right to withdraw consent for data processing

6. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined above. After completing the service, we will keep essential business records in accordance with legal and regulatory requirements, then securely delete or anonymize your personal data.

7. Child Protection

Our services are intended for adults. If you are under 18 years of age, please use our services only with your guardian's consent and supervision. We do not intentionally collect personal information from minors.

8. Policy Update

We may update this Privacy Policy from time to time. Updated policies will be posted on the website, and you will be notified of material changes via email or other site notifications.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following methods:

• Email: info@lumicare.com
• Phone: +852 69154029