Service Process
From request submission to completed consultation, a dedicated specialist coordinates every step so you can rest assured.
Submit Request
You need to:
Enter personal information, describe eye concerns and medical history, and upload relevant test reports.
We offer:
Receive and organize your healthcare needs to create your personal profile.
Estimated Time:About 10-15 minutes
Document Review
You need to:
Waiting for the medical advisor to review your information. Please keep your phone line open.
We offer:
Medical advisor reviews data completeness and assesses healthcare needs.
Estimated Time:1-2 business days
Initial communication
You need to:
Speak with a medical consultant by phone to discuss your situation and expectations in detail.
We offer:
A medical advisor will call to provide details and answer your initial questions.
Estimated Time:Phone call: 20-30 minutes
Hospital Matching
You need to:
Confirm recommended hospital and doctor plan
We offer:
Match the best hospitals and specialists based on your needs
Estimated Time:2-3 business days
Schedule Appointment
You need to:
Confirm appointment time and prepare for travel.
We offer:
Assist with hospital appointments, provide consultation guidance and precautions
Estimated Time:1-2 business days
Pre-travel Preparation
You need to:
Pack your travel items and bring relevant medical records.
We offer:
Detailed pre-trip guidance, including transportation and accommodation recommendations
Estimated Time:3-5 days before appointment
Medical Escort
You need to:
Attend your hospital appointment on time and cooperate with the doctor's examination and treatment.
We offer:
Arrange dedicated accompaniment for medical appointments, including translation and communication support.
Estimated Time:Day of Appointment
Post-visit follow-up
You need to:
Follow post-operative care instructions as prescribed and attend regular follow-up appointments.
We offer:
Follow up on recovery progress and assist with scheduling follow-up appointments and ongoing services.
Estimated Time:Post-operative follow-up