Service Process

From request submission to completed consultation, a dedicated specialist coordinates every step so you can rest assured.

Steps1

Submit Request

You need to:

Enter personal information, describe eye concerns and medical history, and upload relevant test reports.

We offer:

Receive and organize your healthcare needs to create your personal profile.

Estimated Time:About 10-15 minutes

Steps2

Document Review

You need to:

Waiting for the medical advisor to review your information. Please keep your phone line open.

We offer:

Medical advisor reviews data completeness and assesses healthcare needs.

Estimated Time:1-2 business days

Steps3

Initial communication

You need to:

Speak with a medical consultant by phone to discuss your situation and expectations in detail.

We offer:

A medical advisor will call to provide details and answer your initial questions.

Estimated Time:Phone call: 20-30 minutes

Steps4

Hospital Matching

You need to:

Confirm recommended hospital and doctor plan

We offer:

Match the best hospitals and specialists based on your needs

Estimated Time:2-3 business days

Steps5

Schedule Appointment

You need to:

Confirm appointment time and prepare for travel.

We offer:

Assist with hospital appointments, provide consultation guidance and precautions

Estimated Time:1-2 business days

Steps6

Pre-travel Preparation

You need to:

Pack your travel items and bring relevant medical records.

We offer:

Detailed pre-trip guidance, including transportation and accommodation recommendations

Estimated Time:3-5 days before appointment

Steps7

Medical Escort

You need to:

Attend your hospital appointment on time and cooperate with the doctor's examination and treatment.

We offer:

Arrange dedicated accompaniment for medical appointments, including translation and communication support.

Estimated Time:Day of Appointment

Steps8

Post-visit follow-up

You need to:

Follow post-operative care instructions as prescribed and attend regular follow-up appointments.

We offer:

Follow up on recovery progress and assist with scheduling follow-up appointments and ongoing services.

Estimated Time:Post-operative follow-up

FAQ