Terms of Service

Preface

WelcomeLumicare.hkCross-border ophthalmology referral and coordination services provided by [this Platform]. Before using this Platform, submitting personal information, or registering for appointment-related services, please carefully read these Terms of Service, Disclaimer, and Privacy Policy. By checking the box to agree and submitting your registration information, you confirm that you have fully read, understood, and agreed to be bound by all terms. If you do not agree to any terms, please do not use any services on this Platform.

Article 1: Service Content

1. This platform provides only administrative referral coordination services. Based on the personal information you voluntarily submit, we assist in connecting you with ophthalmic medical institutions and practicing physicians in Shenzhen, and help coordinate non-medical arrangements such as appointment scheduling and contact logistics.
2. This platform does not participate in any medical decision-making, replace in-person physician consultations, or provide medical services such as medical advice, condition assessment, medication guidance, or surgical planning.
3. This platform only handles information coordination and administrative support.No guarantee of appointment success, specific physician selection, fixed medical costs, treatment efficacy, or surgical outcomes.Final approval for consultation, treatment plans, surgical arrangements, and medical costs are subject to the opinions of the treating healthcare facility and physician after an in-person evaluation.

Article 2: User Eligibility and Obligations

1. Users of this platform must be individuals with full civil capacity. Minors may only use the service under the supervision and full responsibility of their legal guardians.
2. You guarantee that all registration information submitted to the platform (including personal identity, eye medical history, contact details, etc.) is true, accurate, and complete. There will be no forgery, concealment of medical history, or false reporting. Any failure in treatment, medical risks, or losses resulting from inaccurate information shall be solely borne by the user.
3. You are responsible for verifying the medical institution's qualifications, appointment rules, and fee structure. Before your visit to mainland China, confirm your required travel documents and entry/exit regulations.
4. Emergency Handling:If you experience an acute eye injury, sudden vision loss, severe eye pain, or other ocular emergencies, seek immediate medical attention at the nearest facility or call emergency services.Do not wait for this platform's service integration.Users bear full responsibility for any consequences resulting from delays in treatment due to waiting for platform coordination.
5. During your in-person consultation with the medical facility, please provide an accurate account of your medical history and symptoms to the attending physician and follow their instructions.

Article 3: Personal Information and Cross-Border Data Transfers

1. The personal information you provided on this platform is used solely for coordinating your medical referral. When necessary, it will be shared with the receiving hospital and attending physician to help them understand your background in advance.
2. Cross-border transfer of personal data from Hong Kong to mainland China will be strictly in accordance with thePrivacy Policy》Execute. You have the right to access your retained information, request corrections, and apply for deletion of personal data stored on the platform in accordance with applicable rules.
3. We will not disclose your personal information to unrelated third parties, except as required by law, judicial orders, or with your explicit consent.

Article 4: Platform Rights Restrictions

1. The platform may review the registration information you submit based on business rules, but such reviewThis is not a medical evaluation and does not constitute medical confirmation regarding your condition or the feasibility of seeking care.。
2. The platform may adjust service processes and page features as needed. Major rule changes will be posted on the website. Continued use of the platform's services after such changes constitutes your acceptance of the updated terms.
3. The Platform reserves the right to refuse or terminate referral coordination services for you under the following circumstances:
   • You submitted false information or concealed important medical history.
   • Harassing or insulting platform staff, disrupting normal service operations;
   • You have violated the provisions of these Terms of Service or the disclaimer.
   • The hospital has evaluated your case and determined that it is not suitable for admission.

Article 5: Liability Determination

1. All diagnosis, surgery, medical decisions, and risks are the sole responsibility of the treating facility and the practicing physician. The platform does not intervene in medical judgment and assumes no medical liability.
2. The platform only coordinates referral services and is not liable for compensation or refunds in cases of unsuccessful appointments, doctor schedule changes, medical outcomes, or surgical prognoses.
3. The platform is not liable for any personal or property losses caused by your own actions, such as providing false information, failing to attend appointments, not following medical advice, or delaying emergency care.
4. The platform shall not be held liable for breach of contract if services cannot be provided due to force majeure events (e.g., natural disasters, travel restrictions, hospital closures, or changes in pandemic policies).

Article 6: Intellectual Property

1. Lumicare.hkAll intellectual property rights, including text, images, page designs, and logos on this website, are owned by this platform. No one may reproduce, republish, alter, or use commercially without prior written permission from the platform.
2. Users retain ownership of their personal health data submitted to the platform. The platform may use this data, after de-identification, for service improvements (without being able to identify you).

Article 7: Dispute Resolution

1. Any disputes between you and the platform regarding this service shall first be resolved through friendly negotiation.
2. If no agreement is reached, the laws of the platform operator's jurisdiction shall apply, and the matter shall be submitted to the competent authority with jurisdiction.

Article 8: Other Agreements

1. These Terms of Service, theDisclaimer》、《Privacy Policytogether constitute the complete agreement, with each document supplementing the others.
2. Section titles are for readability only and have no legal effect.
3. If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect.